If you have a question that is not answered below, please get in touch and I’ll be happy to help.

How do I book a session?

Complete your information on my Get in touch page. I will then give you a call and we can have a short free consultation (max 30 mins) to see if I can help and so you can decide that coaching is right for you.
At the end of this session we can agree a date and time for our first session, and I will send you an invoice. The session can either be by phone or over Zoom. If you’re local, we can meet face to face.

How much does it cost?

I offer a range of packages for both Coaching and Mentoring. See my services page to see which one sounds right for you.

How do I pay?

I will send you an invoice by email when we schedule our session. Invoices are to be paid no later than 1 day before our session begins.

How do I cancel?

If you want to cancel more than 24 hours before our session is due to begin, we can either re-schedule, or I will refund payment if you have already paid. If you cancel on the day, I will retain 50% of the payment.

How do I prepare?

There is nothing you need to do to prepare. You just might want to start thinking about what is important to you? What would you like to take away from our time together? What would make you happy?

What happens in the session?

We talk. There is no formula I follow. I have a wide range of experience in lots of different areas from training to coaching and from NLP to hypnosis and mindfulness. With your permission, I will use whatever technique I think will help you achieve the result you want to get.  

What can you help me with?

I can coach people around specific areas such as difficult conversations, career goals, relationships, fears, and phobias.  What I’m  really excited about though, is helping people to find their happy, that they’re enough, just as they are.

What is ‘Pay it forward’?

Pay it forward is when someone does a good deed for you and, rather than pay them back for it, you do a favour for someone else.
The phrase is first thought to have be used by Lily Hardy Hammond in her 1916 book, In the Garden of Delight. It was made popular in 1999 by Catherine Ryan Hyde’s novel which was turned into the movie ‘Pay it forward’ in 2000.
It has taken many forms, and one I particularly like, is the charity Suspended Coffees. In participating cafes, all around the world, you can pay for your coffees and one or more suspended ones. The suspended coffees are available for people who can’t afford one, maybe a homeless person. It’s about so much more than coffee, it’s about preserving dignity. Have a look at their website www.suspendedcoffees.com

How do I pay it forward?

If you been fortunate enough to discover the power of coaching and it has had a positive impact on your life, you can help someone who can’t afford it, experience the benefit of coaching themselves.
By donating whatever you can afford, this money goes into a pot towards payment for a coaching session for a person on a low income. I can offer a few low-cost coaching sessions every month through this service.
I do not offer free coaching, as I find that if there is no investment there is often no result.
I try to keep my low-cost sessions affordable, typically around £25, depending on how much money is in the ‘pay it forward’ pot.
I also offer low cost coaching for people referred to me by local charities.

What is the ICF?

The International Coaching Federation (ICF) is the world’s largest, and leading global organisation, dedicated to advancing the coaching profession by setting high standards, providing independent certification, and building a worldwide network of trained coaching professionals.
ICF offers the only globally recognised, independent credentialing programme for coach practitioners. ICF Credentials are awarded to professional coaches who have met stringent education and experience requirements and have demonstrated a thorough understanding of the coaching competencies that set the standards in the profession. Achieving my credentials through ICF signifies my commitment to integrity, understanding and mastery of coaching skills, and my dedication to clients.
There is also a requirement for me to renew my accreditation every 3 years, so I maintain a high level of standards.
You can find out more about the ICF here.

What is my Code of Ethics?

I abide by the ICF Code of Ethics, which serves to uphold the integrity of ICF and the global coaching profession by:
– Setting standards of conduct consistent with ICF core values and ethical principles.
– Guiding ethical reflection, education, and decision-making
– Adjudicating and preserving ICF coach standards through the ICF Ethical Conduct Review (ECR) process
– Providing the basis for ICF ethics training in ICF-accredited programs
You can find out more about the ICF Code of Ethics here.

What about confidentiality?

Our coaching sessions will normally be confidential. However, there are a few situations under which information will not be kept confidential. For example:
– If I’m legally required to do so.
– In cases of illegal activity.
– In cases of imminent or likely risk of danger to self or to others.
Where I reasonably believe one or more of the above circumstances is applicable, I may need to inform appropriate authorities. I would inform you that I was going to seek outside support so you would be aware. For full details please see the link to the ICF code of ethics above.

How do you supervise yourself?

As a coach, I know the importance of having a coach. My mentor and coach supervisor supports me as I continue to learn and develop my skills.
Occasionally I might ask to record a coaching session to take to my supervisor, but of course, this would only be with your full agreement. The purpose of this recording is for them to coach me, on my coaching skills, and not in any way to assess the content of the session or the coachee. It would also be anonymous with only your first name shared.
If I have any concerns around a client’s safety or wellbeing, as outlined in the ethics agreement, my supervisor would be my first point of contact, and this would also be confidential.
I also hold appropriate professional liability insurance.

What about the General Data Protection Regulation (GDPR)?

I comply with the appropriate GDPR standards and follow the Six key Data Protection Principles, in how I handle, securely store and process your data.